Conditions of access | Health Insurance and Systems

General conditions of access to hospitals and clinics of Hospital da Luz group for the beneficiaries of health insurances, health systems, workers compensation, traffic accidents and agreements with companies, associations and other entities with agreements or conventions established.

Health insurance

  • Present a valid beneficiary card.
  • Present an identification document with picture and tax number.
  • Provide co-payment for exams, consultations and inpatient stays in accordance with the conditions expressed in the benefit plan of the insured client. Some insurance companies require previous authorization for consultations and exams; if in doubt, contact your insurer.
  • Provide co-payment for inpatient stays, surgeries and other medical acts in accordance with the conditions expressed in the Terms of Responsibility provided by the insurance company for that specific purpose.
  • Present the specific Terms of Responsibility required for the medical act in question, in advance.

Complementary health care and health subsystems

  • Present a valid beneficiary card.
  • Present an identification document with picture and tax number.
  • Provide co-payment for exams, consultations and other medical acts.
  • Present the specific Terms of Responsibility required for the medical act in question, in advance.
  • For further information on amounts and services covered by the agreements, please contact the subsystem of which you are beneficiary.

Work accidents

  • Present an identification document with picture and tax number.
  • Present a copy of the work accident participation document.

Car / personal accidents

  • Present an identification document with picture and tax number.
  • Unless otherwise established, the client must pay for the care provided and may be subsequently reimbursed by the respective insurance company.

Businesses, associations and other entities

  • Present an identification document with picture and tax number.
  • Present a document that is proof of membership to the company, association or entity.