Vision, Mission and Values

Vision, Mission and Values

The shared mission of all those who work in the Luz Saúde units is embodied in how they apply best practices daily to achieve excellent results.

 

  • Vision

Luz Saúde vision is to be a healthcare provider recognised as a benchmark of excellence and innovation in medical practice.

Luz Saúde commitment is absolute and unequivocal: to ensure the best diagnosis and medical treatment that talent, innovation and dedication can provide.

Luz Saúde offers a full range of healthcare services that ensures continuity of care and can respond to changing health needs of people throughout their lives.

  • Mission

To diagnose and treat patients rapidly and effectively, with absolute respect for the patient’s individuality, and to build an organisation capable of attracting, developing and retaining exceptional people.

In order to fulfil its mission, Luz Saúde, through its employees, is committed to:

Excellence

› Placing the interests of patients ahead of the personal interests and of the organisation.

› Abiding by the highest ethical and professional standards.

› Humanising medicine, creating empathy with patients and their families.

› Developing long-term relationships with our customers – patients and third party payers – based on efficacy, integrity and trust.

Innovation

› Providing the best possible healthcare that scientific and technological advances allow.

› Investing in cutting edge technology for providing innovative treatments.

Talent

› Working with the best professionals and fostering their continued development through training investment and implementing a culture of highly demanding standards and personnal overcoming.

› Managing an efficient, high-quality healthcare structure made up of competitive and dynamic employees who are strongly committed to the organisation, to its mission and values.

  • Values

Eight fundamental values lie at the core of the Luz Saúde culture:

A tireless quest for results

We are determined to achieve ambitious and measurable results in fulfilling our mission. We continue to vigorously pursue our final objectives even when we encounter difficulties and obstacles along the way.

Intellectual rigour

We force ourselves to critically examine all we do, approaching each subject and decision with rigour and sound reasoning in our search for the best ideas and solutions.

Ongoing learning

We reflect on and learn from our experience in order to improve our future performance.

Personal accountability 

We give the best of ourselves and assume responsibility for achieving the best results possible in our sphere of activity.

Respect and humility

We respect others and their ideas and we count on their contributions. We recognise the limitations of our experience and value other perspectives.

Positive attitude

We are ambitious in our objectives, we enthusiastically embrace new ideas and we take pride in our results.

Integrity

We are honest, loyal and serious in everything we do, always mindful of our shareholders’ values and expectations and, above all, those of our customers.

Team spirit

We believe that collective effort is the best way to achieve our objectives and enhance the impact of our actions on the community.