Urgent Care

Urgent Care

Urgent Care at Hospital da Luz Clínica de Oeiras is available for adults and children. 365 days a year from 8 am to 10 pm.

Internal medicine and general and family medicine physicians.

The Urgent Care Clinic at Hospital da Luz Clínica de Oeiras has a large range of clinical services including diagnostic and interventional resources available in order to respond quickly and efficiently to unplanned or urgent medical situations, including the means for basic life support and emergency intervention. 

The clinical staff in the Urgent Care Clinic consists of general and family medicine and internal medicine physicians, a dedicated nursing team and specialized technicians.  Orthopedic and general surgery physicians are also available on call. Rapid diagnostic decisions are supported by the onsite clinical laboratory and Imaging Center.  Children have a separate waiting area with attractive decor and entertainment.

For patients who require services that are not available in the clinic, we will arrange transport in an ambulance with medical monitoring equipment to the Hospital da Luz Lisboa or to a public hospital.

You may access urgent care through the main lobby of Hospital da Luz Clínica de Oeiras or through its dedicated external access. Urgent Care is located on Level 0. Access from the car park is via the elevators to Level 0. 

  • What is Urgent Care at Hospital da Luz Clínica de Oeiras?

    Urgent Care at Hospital da Luz Clínica de Oeiras is a service for providing unprogrammed general medical care. It is available between 9h and 22h, 365 days a year, and is especially designed for the evaluation and treatment of conditions that require rapid intervention. Urgent Care at Hospital da Luz Clínica de Oeiras serves children and adults.

  • What resources are available at Hospital da Luz Clínica de Oeiras?

    Urgent Care at Hospital da Luz Clínica de Oeiras has all the physical, technological and human resources required to provide excellent medical care for children and adults including the means of basic life support and other emergency interventions. The physical space of the Urgent Care Clinic includes common areas and separate waiting and treatment areas for children and adults, all equipped for the provision of a differentiated service. 

    Areas of the Urgent Care Clinic include four consultation rooms, a nebulization room, a treatment room, a plaster room, plus spaces for access and administrative assistance. Spaces reserved specifically for children include a waiting area, two consultation rooms, an observation room with two beds and two cribs and an area for rapid cooling. The spaces reserved specifically for adults include a waiting area, two consultation rooms and an observation room with three beds. Urgent Care is supported by the Imaging Center and Clinical Pathology Laboratory.

    The human resources available in Urgent Care includes physicians, nursing staff and a specialized team of technicians and administrative staff.

  • What is the composition of the clinical body in the Urgent Care at Hospital da Luz Clínica de Oeiras?

    Urgent medical care is provided to children and adults by General and Family Medicine physicians. Where appropriate, the physicians on duty in the Urgent Care Clinic may call upon the service of orthopedic surgeons and general surgery.

  • How does Urgent Care work at Hospital da Luz Clínica de Oeiras?

    Urgent Care has an exterior access as well as access from inside the main lobby of Hospital da Luz Clínica de Oeiras on Level 0. From the car park, access to Urgent Care is by the elevator.

    You, or the person who accompanies you, to Urgent Care should try to bring the following information: circumstances and details of the occurrence of the problem, current medications, history of allergies, and documents (identification card, beneficiary card for health insurance or subsystem). Following registration with reception, patients are directed to the appropriate waiting areas (children or adults). Patients are prioritized according to the order in which they arrived and their medical status following an evaluation by the triage nurse, following established protocols.

    Following assessment by General and Family Medicine physicians, and if necessary, they may call the orthopedic surgeons or general surgery. Diagnostic tests may be performed by the Clinical Pathology Laboratory and the Imaging Center following the initial medical evaluation. The results are usually available within 2 hours. If the evaluation results for some of these tests require the intervention of specialized doctors who are not in the clinic at the time, there are  channels of communication available for the purpose of seeking their opinion. Patients whose condition requires a period of observation are sent to the Observation Room.

    For patients who require an elevated level of care, Hospital da Luz Clínica de Oeiras will arrange for transport in an ambulance with medical monitoring equipment to the Hospital da Luz Lisboa or to a public hospital.

  • In which situations should I seek care in Urgent Care at Hospital da Luz Clínica de Oeiras?

    Urgent Care at Hospital da Luz Clínica de Oeiras is dedicated to the evaluation and treatment of emergency or urgent situations. For example, the following symptoms require urgent medical attention as they may indicate a problem with vital functions:
    Intense pain in the chest or any other intense, persistent pain

    • Severe headache and/or temporary loss of sight
    • Loss of consciousness subsequent to a skull trauma
    • Sudden weakness or inability to move or talk
    • Possibility of poisoning
    • Possibility of overdosing on medications or narcotics
    • Injuries to the head and eyes
    • High temperature
    • Coughing or vomiting with blood
    • Possibility of fracture
    • Convulsions

  • Who has access to Urgent Care at Hospital da Luz Clínica de Oeiras?

    Anyone may have access to Urgent Care at Hospital da Luz Clínica de Oeiras. However, this clinic is a private health unit, meaning that, when the patient is not the beneficiary of any health subsystem or health insurance that has an arrangement with the clinic (see Insurance and Subsystem Agreements), all expenses shall be paid for in full by the patient at the time of service.