Equipment for videoconsultation Hospital da Luz videoconsultations can be performed on any mobile phone , tablet or computer that has: Camera, for the image; Speakers and microphone, for sound. Most current equipment has the camera, speakers and microphone already incorporated. If your device does not have a camera, check if you can connect an external one. For sound, you can either use headphones or a headset with microphone (recommended) or the equipment's loudspeaker system. Internet connection For the videoconsultation you will need an internet connection and good internet coverage. If your equipment and the internet coverage of the location chosen for the videoconsultation allows you to watch videos, play on a console connected to the internet or make a video call without interference, then for the videoconsultation your connection is also suitable. So there is no risk of internet connection being slow during the videoconsultation, make sure that, at the same time, no one you are sharing with is playing or watching videos. MY LUZ The videoconsultations at Hospital da Luz are always performed with secure authentication at MY LUZ . MY LUZ has a web version that can be used on any device and an application for use on mobile devices. The web version address is myluz.hospitaldaluz.pt/ ; If you are going to use a mobile phone in your videoconsultation, you should prefer the application, as it was specifically designed to use MY LUZ on these devices; The application is free and available at Apple,Google and Huawei stores. If you do not have the app yet, install it on your phone. Place for the videoconsultation Choose the place for the videoconsultation according to your preferences, but keep in mind that it should allow you to have some privacy , so that you will be able to talk freely with the physician, without having other people listening, unless you want to be accompanied by a family member, friend or caregiver you trust. Ensure the transmission of a good image Choose a bright and luminous place . Your face should not be in a shadow for the physician to see you well. For this, do not sit with your back to a window or a bright light. Keep the equipment in a stable position to avoid sudden changes or tremors in the image: If you will use a mobile phone or a tablet, use a support or stand it in an object. The camera should be approximately at eye level. If you are using an external camera on a computer, place it on the monitor, about halfway. Sit at a distance from the equipment that allows the image to include at least your head and shoulders, like in a passport photo. You can always do a test, in the photo or video mode. During the videoconsultation try to look directly at the camera, it is the best way to maintain a good eye contact. Ensure the sound quality Prefer a place where there is no noise or background sounds (for example music or television sound). Even if you use headphones or a headset, the sound in the place is transmitted through the microphone and the physician may have difficulty understanding what you want to say. The use of headphones or a headset is always preferable, it reduces the echo. However, the loudspeaker system option also works. During the videoconsultation, speak a little more slowly than usual so that everything is perceived clearly. The ideal is not to overlap voices and to have a short pause after each one to speak. If you have any difficulties... Call 217 104 400 or schedule at MY LUZ a Videoconsultation Initiation Session so that you can be supported in preparing the equipment and checking the internet connection to carry out the videoconsultations. The Videoconsultation Initiation Session is free and must be held on the same equipment that will be used in the videoconsultations. And what about your videoconsultation subject, are you ready? As with a face-to-face consultation, you should also take some time before a videoconsultation to think about the health concerns that justify your contact with the physician. Read on Going to a medical appointment? our advice on preparing a consultation so that: You will be able to respond to what the physician asks you; Be informed about your health issues and what you have to do after the videoconsultation. Register in MY LUZ what you want to share with the physician in the videoconsultation In MY LUZ you can: Write your information and questions Upload the results of exams you have done outside Hospital da Luz or other documents On the day and time of the videoconsultation Make sure you have enough battery or keep the equipment plugged in. Ten to 15 minutes before the scheduled time enter MY LUZ and wait for your admission. Then your video consultation will start at the scheduled time. If your physician prescribes or renews any medication in the videoconsultation, before finishing it check if you have received an SMS and/or an email with the prescription . If you have some medical tests to do, the prescriptions will be available on MY LUZ. At the end of the videoconsultation , do not leave the videoconference room before talking to the consultation assistant again. Some indications will be given to you, namely about scheduling the next consultation / videoconsultation or test you have to do. If there is any difficulty ... If during the videoconsultation the connection is interrupted and you are unable to re-establish it, wait for the contact from our assistant or the physician. Learn more about the Hospital da Luz Digital and videoconsultations . The content published in the Health Guide is intended for the general public and is provided for informational and educational purposes only. It does not replace individual medical assessment, diagnosis, or personalized clinical advice from a qualified healthcare professional. The content is produced or reviewed by physicians and other healthcare professionals at Hospital da Luz and is based on the knowledge available at the time of publication or the most recent update, as indicated at the beginning of each item.
