LUZ 24 is a clinical triage service for adults via phone – ensured by nurses and available 24 hours a day through 217 104 424 – that you can use to know the urgency and type of consultation to resort to concerning your health condition or even before resorting to the emergency service of your Hospital da Luz. In many cases, the triage could indicate that the situation can be evaluated via videoconsultation and LUZ 24 will immediately proceed to the scheduling, if the client gives his consent. During the contact with LUZ 24, the nursing team ensuring the clinical triage in accordance with predefined protocols, provides recommendations and does whatever necessary to refer the patients within the most suitable timeframe to the appropriate service. The Post LUZ 24 Videoconsultations are provided by doctors of the teams of General and Family Medicine and of Internal Medicine, of Hospital da Luz network. At the day and time scheduled, your videoconsultation will be provided in all safety at MY LUZ , your Hospital da Luz personal online area. All you need is an internet connection and login to MY LUZ. The admission to the videoconsultation will be waiting. LUZ 24 does not refer only to videoconsultations. Depending on the result of the triage, reference can also be made to: Advice to call 112 (national emergency number), if a medical emergency is at stake; Advice to observation (immediately or soon) in an emergency service of Hospital da Luz network; Scheduling of a Post LUZ 24 Videoconsultation with specialists of Hospital da Luz network; Scheduling of a presential medical consultation in a hospital or clinical of Hospital da Luz network; Self-care. In case you are already followed at a hospital or clinic of Hospital da Luz network, check if your doctor provides videoconsultations and schedule one via MY LUZ .
