Communication Support Program
Effective communication is essential in the care and management of patients.
Effective communication can be challenging even when the conversation involves two native speakers of the same language. Add language and cultural differences to the equation, and the challenge becomes that much greater.
Possible adverse consequences of communication challenges arising from language and cultural differences between patient and provider are well documented and include increased stress, lower satisfaction, lower compliance, avoidance of medical care, no routine or preventative care, inability to provide consent, overuse of diagnostic services, errors in diagnosis, incorrectly following the physician’s recommendations, and forgoing follow-up care. Hence, access to care, patient safety, appropriate utilization of health resources, and customer satisfaction are all affected.
Hospital da Luz Oeiras has already implemented many resources and tools that will support the communication throughout the patient’s journey. In addition, we provide training and awareness to clinic staff, consider their feedback, and listen to our clients. This means that our communication support program will continue to grow and evolve over time.